FAQ
What are your Hours of Operation?
Clinical Hours of Operation vary based on the clinicians’ schedules.
Administrative Hours of Operation:
Tuesday 8:00A - 5:00P
Wednesday 8:00A - 5:00P
Thursday 8:00A - 5:00P
Friday 8:00A - 5:00P
Administrative Offices are Closed for the following holidays:
Thanksgiving Day
Christmas Eve/Day
New Year’s Eve/Day
Where is your office located?
Sage is located at 66 St Mark Rd, Taylors, SC 29687, in The Offices at Hampton Commons.
What’s the parking situation?
The Offices at Hampton Commons has a free parking lot with wheelchair accessibility. Out of respect for our neighbors, please limit parking to the three spaces in front of our offices and the shared parking areas on the sides and backs of the buildings.
Do you accept insurance?
Yes! For a list of in-network insurance providers, please refer to our Get Started page. Please note, some clinicians may still be awaiting approval to be in-network with some insurance providers we accept. For a list of in-network insurance providers specific to each clinician, please refer to our Team page.
Do you accept Medicare/Medicaid?
No. Sage does not accept Medicare, Medicaid, or Medicare/Medicaid plans administered by private health insurance companies (e.g. Aetna Medicare, UHC Medicare, BCBS Medicaid such as Healthy Connections or Healthy Blue, etc.).
How much will my appointment cost with my insurance?
TLDR: We don’t know for sure. You’ll have to ask your insurance provider. It’s the one that sets your rates.
Out-of-pocket (OOP) costs vary based on the insurance provider (e.g. BCBS, Cigna, Aetna, etc.), your specific health plan with that provider, and your deductible (if applicable). Sage only sets the rates for self-pay (non-insurance) clients. You can find our self-pay rates on the Get Started page.
While we may not know your specific OOP cost, we can help you estimate it using the information you have. Insurance providers usually set rates between $100 and $150 per session. If you have a health plan that requires you to pay 100% OOP until you meet your deductible, you can expect to owe between $100 and $150 per session. If your health plan doesn't require a deductible, or if you've already met it, you can probably expect to pay a percentage of that rate or a set amount less than the full rate (e.g. $25, $30, etc). Your Explanation of Benefits or Summary of Benefits should provide these details.
For example, if your insurance provider sets a rate of $100 per session, and your health plan states you owe 100% of that until you meet your deductible, you will owe $100 per session. If you meet your deductible, and your health plan states you only owe 50% of that rate now, you'll owe $50 per session.
What can I expect when I request my first appointment?
Once you visit our Get Started page and submit a New Client Intake Form, here’s what will happen:
During the Administrative Office Hours detailed above, our Admin Team will create a Client Portal for you.
You will then receive an email inviting you to login to your Client Portal.
There, you will find pending documents and a secure message with instructions for submitting and confirming your Appointment Request.
Once you have completed these documents, our Admin Team will process them and confirm your Appointment Request.
We know. This sounds like a lot. In the past, the information you provide in this intake process would have been gathered by your clinician during your Intake Session. In the interest of getting you quality services as soon as possible, Sage has created this process so you and your clinician can go into your Intake Session with the paperwork finished. That way, you can get right to work getting to know each other and doing therapy.
If you require assistance at any point in this process, our Admin Team is available via your Client Portal messaging. We are also happy to schedule a complimentary 10-minute consultation call or virtual meeting to answer any questions.